Frequently Asked Questions
I have not received the OTP
OTP typically gets delivered within an average of 3 minutes. If you have not received your OTP, click resend OTP.
I don’t remember my BVN
Dial *565*0# on your registered mobile number to get your BVN.
Phone Number already Exists
This means that a Rayyan account has been created with this phone number. Kindly check the number and try again or sign in to your account with your username and password
Username I want to use is already taken
Your username is a special name which is used to identify your account on Rayyan. Kindly use a unique name which you can remember
What is Mobile PIN
Mobile PIN is a means of authenticating transactions. It’s a 4 digit numeric created at the point of registration
How do I change my mobile PIN
Log on to the app and go to SETTINGS >> CHANGE PIN>> Enter the old PIN and then create a new PIN>> confirm new PIN and click proceed